Understanding employment issues in coastal SMEs

Career progression and staff recruitment have been longstanding challenges for the tourism and hospitality industry. To help understand and address these issues, the NCTA has been working on a project with funding from the UK Commission for Employment and Skills.

The NCTA commissioned research to understand the scale of the challenges in relation to staff recruitment, induction, employee engagement and staff retention. Some 270 businesses were interviewed in the coastal destinations of Eastbourne, Brighton and Hove and the Isle of Wight.