Addressing Employee Pay and Progression on the Coast

Our Fast Track project tackled the important issue of low pay and lack of career progression in the hospitality industry. It set out to test the service profit chain principle – that staff who feel valued, listened to and involved in the business will have a more rewarding career and progress faster.

Find out what we how we tested the principle, why it was a success and how you could try out elements in your own business to motivate staff.